Order, Return & Refund Policy

Thank you for supporting the ministry of Westover Hills Church through your purchase! Every item in our store is custom made specifically for you once your order is placed. Because of this, our fulfillment process differs from traditional retail stores.

Print-on-Demand Products

All merchandise is printed on demand. This means your order is produced especially for you after it is submitted and is not pulled from existing inventory.

Because every item is custom made, we are unable to accept returns, exchanges, or cancellations for:

  • Ordering the wrong size, color, or style

  • Changing your mind after placing an order

  • Buyer’s remorse

  • Incorrect shipping information provided during checkout

  • Normal variations in print placement, color, or garment appearance that occur during the printing process

  • Delays caused by shipping carriers

Please review your order carefully before completing your purchase.

Order Processing

Orders typically begin production within 1–3 business days after they are placed. Once production is complete, your order will be packaged and shipped.

Production and shipping times may vary depending on seasonal demand, holidays, weather, or carrier delays.

If your order contains multiple items, they may ship separately and arrive on different days.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If you receive an item that is:

  • Damaged during shipping

  • Printed incorrectly

  • Defective due to a manufacturing issue

  • Different from what you ordered

please contact us within 30 days of receiving your order so we can help resolve the issue.

To assist with your claim, please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

If the issue is determined to be the result of a manufacturing or fulfillment error, we will gladly provide a replacement or refund at no additional cost.

Sizing

Please review the sizing charts provided on each product page before ordering.

Since every item is custom printed specifically for your order, we cannot offer refunds or exchanges for items that do not fit due to an incorrect size selection.

Cancellations & Order Changes

Because production begins quickly after an order is submitted, we cannot guarantee cancellations or modifications once an order has been placed.

If you need assistance, contact us as soon as possible and we will do our best to help before production begins.

Lost Packages

If your tracking information shows that your package has been delivered but you have not received it, please first:

  • Check around your delivery location.

  • Ask household members or neighbors.

  • Contact the shipping carrier.

If you still need assistance, please contact us and we will help determine the next steps.

Contact Us

If you have any questions about your order or need assistance with a damaged or defective item, please contact us at:

orders@westoverhills.church

We are happy to help and will respond as quickly as possible.

Thank you for supporting the ministry of Westover Hills Church. Every purchase helps us create opportunities to share the hope of Jesus while providing high-quality apparel and merchandise for our church family.